Software-Based Innovation
James Brian Quinn, Jordan J. Baruch, Karen Anne Zien
págs. 11-24
Knowledge Workers and Radically New Technology
John J. Sviokla
págs. 25-40
Capture and Communicate Value in the Pricing of Services
Leonard L. Berry, Manjit S. Yadav
págs. 41-51
Improving Knowledge Work Processes
Thomas H. Davenport, Sirkka L. Jarvenpaa, Michael C. Beers
págs. 53-65
Are U.S. Managers Superstitious about Market Share?
Cathy Anterasian, John L. Graham, Bruce Money
págs. 66-77
The Decline and Rise of IBM
D. Quinn Mills
págs. 78-82
Demystifying the Development of an Organizational Vision
Mark Lipton
págs. 83-92
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