págs. 307-308
págs. 309-311
págs. 313-314
págs. 315-317
Nested lattice sampling: A new sampling scheme derived by randomizing nested orthogonal arrays
págs. 319-321
págs. 323-324
Conditional and restricted Pareto sampling: Two new methods for unequal probability sampling
págs. 325-327
The wisdom of the coach: A review of managerial coaching in the Six Sigma context
págs. 329-330
págs. 331-333
Dispositions, organizational commitment and satisfaction: A longitudinal study of MBA graduates
págs. 335-338
págs. 339-340
Building TQM by integrated strategies for B2B industry: Next-generation lighting technology in Taiwan
págs. 341-343
págs. 345-347
Impact of quality management on hospital performance: An empirical examination
págs. 349-351
págs. 353-354
págs. 355-356
págs. 357-358
The first (known) statistical graph: Michael Florent van Langren and the "secret" of longitude
Michael Friendly, Pedro Miguel Valero Mora, Joaquín Ibañez Ulargui
págs. 359-360
Quality quandaries: Improving the invoicing process of a consulting company
págs. 361-364
págs. 365-367
págs. 369-372
An evaluation of SERVQUAL and patient loyalty in an emerging country context
Subhash C. Lonial, Dennis Menezes, Mehves Tarim, Ekrem Tatoglu, Selim Zaim
págs. 373-376
A comparative analysis of the ports of Incheon and Shanghai: The cognitive service quality of ports, customer satisfaction, and post-behaviour
págs. 377-379
págs. 381-383
págs. 385-387
Corporate social responsiblity: Implications for performance excellence
pág. 389
The evaluation of quality attributes of NPO products: A case in medical garments
págs. 393-396
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