págs. 601-604
págs. 605-608
págs. 609-612
págs. 613-614
págs. 615-616
págs. 617-620
Still rolling: Leslie Kish's "rolling samples" and the American Community Survey
págs. 621-624
págs. 625-628
págs. 629-632
págs. 633-634
Critical success factors of quality managers: A measurement instrument
págs. 635-636
págs. 637-638
Quality in the public sector from an employee's perspective: Results from a transnational comparison
págs. 639-640
A proposed model of consumer loyalty in the retailing: sector based on the Kuwaiti experience
págs. 641-642
págs. 643-644
págs. 655-656
págs. 657-660
págs. 661-664
Operating window experiments: A novel approach to quality improvement
págs. 665-668
págs. 669-672
págs. 673-674
págs. 675-676
págs. 677-682
The influence of the image of a product's region of origin on product evaluation
Koert van Ittersum, Matthew T.G. Meulenberg, Math J.J.M. Candel
págs. 683-684
Manufacturing flexibility: Defining and analyzing relationships among competence, capability, and customer satisfaction
págs. 685-686
Comparative service quality: German and American ratings across service settings
págs. 687-690
The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and
págs. 691-692
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