Critical success factors for a total quality culture: A structural model
Ana Cláudia Campos, Júlio da Costa Mendes, Joao Albino Silva, Patrícia Oom do Valle
págs. 7-15
Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores
Maria da Graça Batista, João Pedro Almeida Couto, Diana Botelho, Cláudia Faias
págs. 16-23
págs. 24-30
págs. 31-36
Success factors of regional airports: The case of Oporto airport
págs. 37-45
Ryanair and Spain: Air connectivity and tourism from the perspective of complex networks
Tatiana Íñiguez Berrozpe, Marta Plumed Lasarte, María Pilar Latorre Martínez
págs. 46-52
Mobile technology, games and nature areas: The tourist perspective
págs. 53-58
Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction
Pablo Flores Limberger, Francisco Antonio Dos Anjos, Jéssica Vieira de Souza Meira, Sara Joana Gadotti dos Anjos
págs. 59-65
Fine-grained analysis of aspects, sentiments and types of attitudes in restaurant reviews
Marcirio Silveira Chaves, André Laurel, Nélia Sacramento, Cristiane Drebes Pedron
págs. 66-72
Influential factors in the competitiveness of mature tourism destinations
Maria Margarida Custódio Santos, Ana Maria Ferreira, Carlos Costa
págs. 73-81
págs. 82-86
Local residents’ attitudes towards the impact of tourism development in Cape Verde
Sandra Sánchez Cañizares, Julia Margarita Núñez Tabales, Fernando José Fuentes García
págs. 87-96
Tourism and the demonstration effect: Empirical evidence
Juan Carlos Monterrubio Cordero, Martha Marivel Mendoza Ontiveros
págs. 97-103
The antecedents of word of mouth intentions about a Brazilian tourist destination
Márcio Moutinho Abdalla, José Roberto Ribas, Paulo Roberto da Costa Vieira
págs. 104-111
Tourist attractions as a moderating element in explanatory models for loyalty development
Manuel Rey Moreno, Cayetano Medina Molina, Ramón Rufín Moreno
págs. 112-118
págs. 119-126
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