Contribution to quality research: : a literature review of Kano's model from 1998 to 2012
Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien, Tzong-Chen Wu
págs. 234-247
Development of institutional downsizing theory: : evidence from the MNC downsizing strategy and HRM practices in Taiwan
págs. 248-262
págs. 263-283
Internal quality management instructors' knowledge-training capabilities: : an empirical study in Taiwan
págs. 284-297
Leisure-service quality and hedonic experiences: : Singing at a Karaoke House as a Form of Theatre
págs. 298-311
Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: : a multiple case study
págs. 312-326
Toward a measure of Chinese hypermarket retail service quality
Yung-Tai Tang, James O. Stanworth, Wei-Ting Chen, Siao-Wei Huang, Hsin-Hung Wu
págs. 327-338
An empirical investigation of electronic government service quality: : from the demand-side stakeholder perspective
págs. 339-354
GRSERV scale: : an effective tool for measuring consumer perceptions of service quality in green restaurants
págs. 355-367
págs. 368-384
págs. 385-399
Integrating the Kano model into architectural design: : quality measurement in mass-housing units
págs. 400-414
Developing strategies for improving the service quality of casual-dining restaurants: : New insights from integrating IPGA and QFD analysis
págs. 415-429
págs. 430-444
págs. 446-464
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