From the Editor. Reflections on the Review Process.
Ajay K. Kohli
págs. 1-4
Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully.
Wolfgang Ulaga, Werner J. Reinartz
págs. 5-23
Social Effects on Customer retention.
Irit Nitzan, Barak Libai
págs. 24-38
Multihoming in Two-Sided Markets: An Empirical Inquiry in the Video Game Console Industry.
Vardit Landsman, Stefan Stremersch
págs. 39-54
Seeding Strategies for Viral Marketing: An Empirical Comparison.
Oliver Hinz, Bernd Skiera, Christian Barrot, Jan U. Becker
págs. 55-71
Decision Process Evolution in Customer Channel Choice.
Sara Valentini, Elisa Montaguti, Scott A. Neslin
págs. 72-86
Social Capital of Young Technology Firms and Their IPO Values: The Complementary Role of Relevant Absorptive Capacity.
Guiyang Xiong, Sundar Bharadwaj
págs. 87-104
The Aha! Experience. Insight and Discontinuous Learning in Product Usage.
Arun Lakshmanan, H. Shanker Krishnan
págs. 105-123
Regret from Postpurchase discovery of Lower Market Prices: Do Price Refunds Help?
Sujay Dutta, Abhijit Biswas, Dhruv Grewal
págs. 124-138
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