págs. 3-4
págs. 323-334
Consumer responses to variety in product bundles: : The moderating role of evaluation mode
págs. 335-342
Does private-label production by national-brand manufacturers create discounter goodwill?
Anne Ter Braak, Barbara Deleersnyder, Inge Geyskens, Marnik G. Dekimpe
págs. 343-357
So you want to delight your customers: : The perils of ignoring heterogeneity in customer evaluations of discretionary preferential treatments
págs. 358-367
págs. 368-382
The influence of ad-evoked feelings on brand evaluations: : Empirical generalizations from consumer responses to more than 1000 TV commercials
págs. 383-394
págs. 395-405
Customer satisfaction and consumer expenditure in selected European countries
Matthew C.H. Yeung, Bala Ramasamy, Junson Chen, Stan Paliwoda
págs. 406-416
Same sound, same preference?: : Investigating sound symbolism effects in international brand names
págs. 417-420
págs. 421-423
págs. 424-425
The impact of cultural symbols and spokesperson identity on attitudes and intentions
Anne-Sophie I. Lenoir, Stefano Puntoni, Americus Reed II, Peeter W.J. Verlegh
págs. 426-428
Charts and demand: : Empirical generalizations on social influence
Olaf Maecker, Nadja Sophia Grabenströer, Michel Clement, Mark Heitmann
págs. 429-431
págs. 432-433
págs. 433-434
Satisfaction as a predictor of future performance: : A replication
págs. 434-435
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