págs. 3-10
Decomposing the effects of online customer reviews on brand, price, and product attributes
Daniel S. Kostyra, Jochen Reiner, Martin Natter, Daniel Klapper
págs. 11-26
Each can help or hurt: Negative and positive word of mouth in social network brand communities
Marleen Relling, Oliver Schnittka, Henrik Sattler, Marius Johnen
págs. 42-58
The role of social media and brand equity during a product recall crisis: A shareholder value perspective
págs. 59-77
You decide, we donate: Strengthening consumer–brand relationships through digitally co-created social responsibility
págs. 78-92
Brand value co-creation in a digitalized world: An integrative framework and research implications
págs. 93-106
págs. 107-122
Consumer spending patterns across firms and categories: Application to the size- and share-of-wallet
págs. 123-139
The power of an installed base to combat lifecycle decline: The case of video games
págs. 140-154
págs. 155-171
Diagnosing harmful collinearity in moderated regressions: A roadmap
Pavan Rao Chennamaneni, Raj Echambadi, James D. Hess, Niladri Syam
págs. 172-182
It's not us, it's you: How threatening self-brand association leads to brand pursuit
págs. 183-197
págs. 199-203
págs. 204-207
“Are multichannel customers really more valuable? An analysis of banking services”
Jesús Cambra-Fierro, Wagner A. Kamakura, Iguácel Melero Polo, Francisco Javier Sesé Alegre
págs. 208-212
págs. 213-215
The paradox of ‘green to be seen’: Green high-status shoppers excessively use (branded) shopping bags
págs. 216-219
págs. 220-224
A dirty store is a cost forever: The harmful influence of disorderly retail settings on unethical consumer behavior
págs. 225-231
págs. 232-235
Revisiting firm-created word of mouth: High-value versus low-value seed selection
págs. 236-239
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