pág. 5
Quality Management: the Multidimensional Leadership Challenge
págs. 7-11
págs. 13-16
págs. 17-19
págs. 21-23
págs. 25-29
Life in the Classroom: Teaching by Trial and Error
págs. 31-35
págs. 37-42
The Glass Ceiling in Hospitality Education: Part II
Mary B. Gregoire, Karen R Greathouse, Carolyn U. Lambert, Audrey C McCool, Judy L Miller
págs. 43-45
págs. 47-49
págs. 51-53
Service: the Marketing Stepchild. A Hospitality Scenario
págs. 55-58
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pág. 67
To be Politically Correct is to be Ideologically Correct: a Dangerous Tautology
págs. 67-68
The Sabbatical Leave: Costs and Benefits
págs. 69-72
págs. 71-72
Managing Hospitality Human Resources
Es reseña de:
Managing Hospitality Human Resources
Robert. H Woods
Educational Institute Of American Hotel Motel Association, 1992
pág. 73
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