Quality control and applied statistics

• 

  Año 2009, Vol. 54, Número 4

  • Reduction of control-chart signal variability for high-quality processes

    C D Lai, K Govindaraju

    págs. 303-307

    

  • An empirical assessment of the EFQM excellence model: Evaluation as a TQM framework relative to the MBNQA Model

    Juan Carlos Bou Llusar, Ana Belén Escrig Tena, Vicente Roca-Puig, Inmaculada Beltrán Martín

    págs. 307-309

    

  • TQM's contribution to marketing implementation and firm's competitiveness

    María Leticia Santos Vijande, Luis Ignacio Álvarez González

    págs. 309-311

    

  • Psychosocial system for work well-being: On measuring work stress by casual pathway

    Gopal K. Kanji, Paversh K. Chopra

    págs. 311-313

    

  • The effects of transformational and transactional leadership on quality improvement

    Tipparat Laohavichien, Lawrance D. Fredendall, R Stephen Cantrell

    págs. 313-315

    

  • Alternative arguments and directions for studying performance measurement

    Mattias Elg, Beata Kollberg

    págs. 315-317

    

  • Psychological work conditions and work stress in an innovating addiction treatment centre: Consequences for the EFQM excellence model

    Udo Nabitz, Paul Jansen, Sandra Van der Voet, Wim van den Brink

    págs. 317-319

    

  • Human touch: Making the human element a necessary part of the critical to quality tree

    John Nelson, Jean-Paul Lemarquis

    págs. 319-321

    

  • Are companies that implement TQM better learning organizations? An empirical study

    Micaela Martínez Costa, Daniel Jiménez Jiménez

    págs. 321-323

    

  • Business ethics in tourism ? As a dimension of TQM

    Ivanka Avelini Holjevac

    págs. 323-325

    

  • A statistical analysis of ISO 9000 related data for European Union ultra-peripheral and Portuguese regions

    Paulo Sampaio, Antonio Guimaraes Rodrigues, Pedro Saraiva

    págs. 325-327

    

  • Empirical investigation of ISO 9001 quality management systems' impact organizational learning and process performances

    Gilles Lambert, Noufou Ouedraogo

    págs. 327-329

    

  • Building personalized relationships with customers via emails

    Jen-Hung Huang, Stacy Huey-Peng Shyu

    págs. 329-331

    

  • Implementing supply chain quality management

    Chu-Hua Kuei, Christian N. Madu, CHINHO LIN

    págs. 331-333

    

  • The perceived impact of quality assurance systems on tomato supply chain performance

    Lusine H Aramyan, Miranda P. M. Meuwissen, A. G. J. M. Oude Lansink, Jack G A J Van der Vors, Olaf van Kooten, Ivo A Van der Lans

    págs. 333-337

    

  • Back in circulation: Free up assets and reinvest them in the community to achieve true SR

    Chad Vincent

    págs. 337-339

    

  • Excellence profiles in Spanish firms with quality management systems

    Fernando Criado, Arturo Calvo-Mora

    págs. 339-343

    

  • Continuous improvement of performance measurement by TQM adopters

    Uma Kumar, Vinod Kumar, Frank Choisne, Danuta de Grosbois

    págs. 343-345

    

  • A research on the measurement of quality costs in the Turkish food manufacturing industry

    Mine Omurgonulsen

    págs. 345-347

    

  • Comparative analysis of quality costs and organization sizes in the manufacturing environment

    Suhansa Rodchuab

    págs. 347-349

    

  • The direct and indirect impact of product quality on financial performance: A causal model

    Lassâad Lakhal, Federico Pasin

    págs. 349-351

    

  • A dynamic model of brand choice when price and advertising signal product quality

    Tulin Erdem, Michael P. Keane, Baohong Sun

    págs. 351-353

    

  • Modeling of Taguchi's signal-to-noise ratios for healthcare

    Mohmet Tolga Taner, Bulent Sezen

    págs. 353-355

    

  • Capabilities unveiled: The role of ordinary activities in the evolution of product development processes

    Carlo Salvato

    págs. 355-357

    

  • Does labour quality matter on productivity growth? The case of the Taiwanese manufacturing industry

    Gee San, Tung Chun Huang, Li-Hsuan Huang

    págs. 357-359

    

  • Examining the development, delivery and measurement of service quality in the fitness industry: A case study

    Claire Moxham, Faye Wiseman

    págs. 359-361

    

  • How to improve service quality: Internal marketing as a determining factor

    Yafang Tsai, Ta-Wei Tang

    págs. 361-363

    

  • Conceptualizing the perceived service quality of public utility services: A multi-level, multi-dimensional model

    Changhong Bai, Fujun Lai, Ye Chen, Joe Hutchinson

    págs. 363-365

    

  • The service-profit chain: A review and extension

    Rachel W Y Yee, Andy C.L. Yeung, T.C.E. Cheng, Kee-Hung Lai

    págs. 365-367

    

  • Can't fix service quality? Read this

    A. Erhan Mergen, William J Stevenson

    págs. 367-369