págs. 278-301
págs. 302-326
Crafting the market for bottled water: : a social praxeology approach
págs. 327-349
Control mechanisms and goal orientations: : evidence from frontline service employees
Luiza Cristina Alencar Rodrigues, Filipe Coelho, Carlos M. P. Sousa
págs. 350-371
págs. 372-397
págs. 398-419
págs. 420-443
págs. 444-466
Loyalty card adoption in SME retailers: : the impact upon marketing management
Karise Hutchinson, Lisa Victoria Donnell, Audrey Gilmore, Andrea. Reid
págs. 467-490
Converting service encounters into cross-selling opportunities: : Does faith in supervisor ability help or hinder service-sales ambidexterity?
págs. 491-511
Hidden consumption behaviour: : an alternative response to social group influence
págs. 512-531
Consumer dominant value creation: : A theoretical response to the recent call for a consumer dominant logic for marketing
Thomas Boysen Anker, Luiz Mountinho, Christian Grönroos, Leigh Sparks
págs. 532-560
Show me the money: : Improving our understanding of how organizations generate return from technology-led marketing change
págs. 561-595
págs. 596-620
On 'being there': : A comparison of the effectiveness of sporting event sponsorship among direct and indirect audiences
François Anthony Carrillat, Alain d'Astous, François Bellavance, François Eid
págs. 621-642
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